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AOL Desktop Gold is a desktop browser which allows you to explore all aspects of AOL by using a user-friendly interface. After logging to AOL Gold, you can check and reply to your emails, browse the internet, play games online, and chat with family. There are various ways of installing AOL Desktop Gold depending on AOL membership. After downloading the desktop software, you can use your AOL credentials for logging and can begin browsing the web. However, there are times when the login process does not go smoothly. You may often experience login errors even when you are using the correct credentials. Login error on your AOL Gold account could sometimes indicate a security breach, at that time you should call the support team to check if your desktop account is secure. You can look at the solutions mentioned below to fix the AOL Gold login not working error on your own.
Steps to Solve AOL Gold Login Not Working
For implementing the troubleshooting steps, you first need to know the cause behind that error. You need to know the error’s actual cause as then only you can apply the correct solution. Here are basic tips which can help you to rectify login not working in AOL Gold are:
1. Reset AOL Password
You are required to enter your AOL username and password whenever you want to access AOL Desktop Gold. If you cannot remember your sign-in credentials, you have to reset your password to access your AOL account. Remember you have to verify your identity before resetting your AOL Gold password.
2. Check the Browser Settings
If your AOL credentials are correct, then it may be possible that you are witnessing this login not working error because there is a problem with your web browser. You have to be sure the time and date of the system are accurate. You should ensure that JavaScript is enabled and your web browser is updated with the latest version.
3. Third-party Compatibility Error
AOL Desktop Gold is a popular desktop software because it can be used with all operating systems. However, sometimes certain third-party applications or software’s may interfere with your AOL Gold. This compatibility error can occur due to firewall or antivirus software. You have to temporarily disable these applications and software and then try logging to your AOL Desktop Gold account.
Related Article: How to Reinstall AOL Desktop Gold: A Step-by-Step Guide
However, if you have tried all these solutions but still cannot resolve the login not working issue of desktop software, then you have to download AOL Desktop Gold again on your system. First, you need to remove the previously installed version of the desktop software and install the new version of the software. You can even take help from the technical experts as they are available 24 hours a day to help you resolve any AOL Gold errors.
Frequently Asked Questions (FAQ's)
Follow the listed below steps to successfully fix AOL Desktop won’t open issue:
- Make use of antivirus software to scan your device for any virus. Remove files that are found suspicious by the virus scan.
- Make sure that your device is successfully meeting all system requirements for proper installation of AOL Desktop Gold on your device.
- Remove all files that you find incompatible with your device.
- Make sure that your device is connected with a strong internet connection.
- If there’s an update available, you should update the AOL Desktop Gold software.
- Clear all caches from your browser by navigating to the browser settings.
There is no big issue if you are encountering AOL Desktop Gold not responding issue as it can be fixed in a few easy steps. So, let’s take a look at them!
Step 1: Make sure that your device is efficiently meeting all the requirements of this software.
Step 2: Make sure that your device isn’t attacked by any virus or malware as it can also cause this issue.
Step 3: Make sure that you are connected to a strong internet connection.
Step 4: Browse through the list of files on your device to make sure that there is no AOL Gold incompatible file on your device.
Step 5: Make sure that you have the updated version of AOL.
This error might be occurring because you are inputting an invalid username or password. In such cases, you are advised to take some steps and listed below are those steps:
- Try to sign in again
- Reset your password
- Recover your password via registered mail ID or phone number.
- Try to sign in from a different browser.
- Clear caches of your internet browser.
- Reset your internet settings.
Follow the listed below steps to successfully log in to your AOL Desktop Gold account. So, let’s get started!
Step 1: Open the web browser that is available on your device.
Step 2: Navigate to the official “Sign in” page of AOL mail.
Step 3: Input the AOL email address and password in the designated fields.
Step 4: After signing in, you will have the access to all the AOL emails in your Inbox.
Step 5: To proceed further, keep following the on-screen prompts to complete the AOL Desktop Gold Login Process.
If you are encountering the AOL Desktop Gold freezes or not responding issue, then it’s good to run the AOL Desktop with the admin account. To run AOL with an Admin account, follow the listed below steps!
Step 1: Go to the AOL app icon available on your computer screen and right click on the same.
Step 2: Select the Run as an Administrator option.
Step 3: Give it a try and check if this solution is working to fix AOL Desktop Gold freezes or not responding issue or not.
If not, then we will advise you to get in touch with AOL Dedicated customer assistance and an AOL expert will help you to get your issue fixed in real time.
